Below FAQ are some common concerns of our clients before purchasing the glass oil candle.
If you have other questions, please just send it to firstname.lastname@example.org.
- Pre Sale Questions
- After Sale Questions
Pre Sale Questions
You can order online in 3 basic steps without membership!
1- Choose your favorite products and add them to your cart.
2- Submit your necessary details.
3- Choose payment option and finalise your shopping.
Each GLASSIC set includes a free bottle of candle oil and 3 wicks.
Wicks in glass oil candle should be lit after absorbing the oil. The outer end of the wick should be kept short. If used in this way, it will not cause any odor or smoke.
8 different colors of oil candle oil are available: red, blue amber, plum, emerald, transparent, rose and purple. You can choose any color you see fit for your living spaces.
It is recommended to fill with gloves in case of allergic reactions.
Our products come with full warranty aganist deformation. İn case of any deformed, damaged or broken arrivals, you might send us the photo of the product so that we could send you back the brand new replacement for free.
Our oil lamps are heat-resistant because they are made from Borosilicate glass.Paraffin oil lamp candles used indoors do not pose a danger when tipped over. The place where the oil is poured does not catch fire. Only the wick continues to burn and can be easily extinguished.
After Sale Questions
For After Use Cleaning You can wipe the outside of the glass oil candles with glass cleaner and dust them.
For cleaning inside; You can pour a small amount of dishwasher soap into the glass oil candles. After filling it with water up to the top, you can wait for a while and rinse it with clean water after a while.
After the water is drained, you can put the glass candles on a tray and put them in a low temperature oven for a while.
After turning off the oven and cooling down, you can remove the candles.
Open the candle oil bottle that came out of the box. Fill 3/4 of your glass candle with the help of the flip top.
Insert the cotton wick that comes with the box into the glass oil candle and adjust the tip so that a maximum of 0.02 millimeters remains outside.
Wait and average of 5 minutes for cotton wick to absorb candle oil.
Your glass oil candle is ready to use.
If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the candle is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
Return Shipping Cost should be paid by you. Please ensure all returned items are well packed, so as not to be damaged in transit. We strongly encourage our customers to send returns by a tracked and insured service as GLASSIC will not take responsibility for items damaged or lost in the return transit.
If your return does not meet this criteria this policy will not apply.
Email us at email@example.com and we can help you with any step.
We aim to ship your order within 3 working days. 99% of the orders are shipped the next business day.
The oil does not decrease when the oil does not contact the wick.